Privacy Policy | LinqMaster

1. Introduction

In this policy, "we", "us" and "our" refer to The Linq Group B.V., operating under the brand LinqMaster and the website https://www.linqmaster.app.

This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

This policy applies where we act as a data controller with respect to the personal data of our website visitors, service users, and email recipients — in other words, where we determine the purposes and means of processing that data.

When we act as a data processor — meaning that we process data on behalf of our clients as part of providing LinqMaster services — our processing of personal data is governed by our Data Processing Addendum (DPA).

"Data Subject" means any individual whose personal data we process, including you.

This policy has been prepared in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG).

2. How We Use Your Personal Data

We are transparent about the types of data we collect, how we use it, and the legal basis for doing so.

(a) Usage Data

We may process information about how you use our website and services ("Usage Data"), including IP address, browser type, operating system, referral source, time spent, and activity patterns.

Purpose: to analyse usage, improve performance, and optimize our communications.

Legal basis: our legitimate interest in improving our website and services.

(b) Account Data

We may process data related to your LinqMaster account ("Account Data"), including your name, email address, company information, password, billing details, and phone number.

Purpose: to create and manage your account, provide services, ensure security, and process payments.

Legal basis: contract performance (to provide our services) and our legitimate interests (administration and service improvement).

(c) Service Data

We may process personal data provided in the course of using our services ("Service Data"), such as contact details, account connections, and communication content.

Purpose: to operate LinqMaster's services and communicate with you.

Legal basis: performance of a contract or steps prior to entering into a contract.

(d) Enquiry Data

We may process information contained in any enquiry or contact form you submit ("Enquiry Data").

Purpose: to respond to your enquiry, provide quotations, and market our services.

Legal basis: consent or, where applicable, contractual necessity.

(e) Notification Data

If you subscribe to our newsletters or updates, we process your email address and name ("Notification Data").

Purpose: to send you newsletters and marketing communications.

Legal basis: consent, which you may withdraw at any time.

(f) Correspondence Data

We may process information contained in or relating to communications between you and us ("Correspondence Data").

Purpose: to communicate and maintain records of support interactions.

Legal basis: legitimate interest in ensuring proper business communication and record-keeping.

(g) Public Data

We may process publicly available information (e.g. from LinkedIn or other sources) relating to business contacts ("Public Data").

Purpose: to identify and approach relevant companies and decision-makers for legitimate B2B purposes.

Legal basis: legitimate interest in developing our business.

(h) Legal & Professional Use Data

We may process any of your personal data as necessary for legal compliance, the establishment or defense of legal claims, or obtaining professional advice.

Legal basis: legitimate interest in protecting our rights or complying with legal obligations.

3. Source of Your Personal Data

Most data is collected directly from you when you:

Create or manage a LinqMaster account,
Communicate with us, or
Visit our website.

We may also collect publicly available data from professional or business sources (e.g. LinkedIn).

4. Data Sharing

We only share your data when necessary and in accordance with applicable law.

We may share personal data with:

Our professional advisers (e.g. legal, tax, or compliance partners);
Service providers that help operate LinqMaster (e.g. hosting, analytics, payment processing);
Regulatory or legal authorities when required by law.

All third parties who process data on our behalf are bound by strict Data Processing Agreements (DPAs) to ensure compliance with GDPR and maintain appropriate technical and organizational safeguards.

We never sell personal data.

5. International Transfers of Data

LinqMaster primarily processes data within the European Economic Area (EEA). If data is transferred outside the EEA (for example, to trusted third-party providers), we ensure adequate protection through:

EU Standard Contractual Clauses (SCCs),
Adequacy decisions by the European Commission, or
Equivalent safeguards under applicable law.

6. Data Retention & Deletion

We retain personal data only as long as necessary for the purpose it was collected.

Account and service data: retained while your account is active.
Transactional and billing data: retained for up to 7 years to comply with Dutch tax and accounting laws.
Marketing data: retained until you withdraw your consent.
Support and correspondence data: retained for up to 2 years after your last contact.

Once data is no longer required, it will be deleted or anonymized.

7. External Links

Our website may contain links to third-party websites. This Privacy Policy applies only to LinqMaster. We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any website you visit via a link on our site.

8. Automated Decision-Making

LinqMaster does not use automated decision-making or profiling that produces legal or significant effects on individuals.

9. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right to be informed – to know how your data is collected and used.
Right of access – to obtain a copy of your personal data.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data ("right to be forgotten").
Right to restrict processing – to limit how your data is used.
Right to object – to object to data processing based on legitimate interests or direct marketing.
Right to data portability – to receive your data in a structured, machine-readable format.
Right to lodge a complaint – to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Requests can be made by emailing support@linqmaster.app. We will respond within one month of verifying your identity.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

The Linq Group B.V.

Attn: Data Protection Officer

📍 Danzigerkade 13, 1013 AP Amsterdam, The Netherlands

📧 team@linqmaster.app

🌐 www.linqmaster.app

If you are unsatisfied with our response, you may contact:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

Bezuidenhoutseweg 30, 2594 AV Den Haag

www.autoriteitpersoonsgegevens.nl

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on www.linqmaster.app/privacy-policy with a new "Effective Date." We may also notify you by email of material changes.

Last updated: October 2025